Refund policy

🔄 Refunds & Returns Policy

At Rose & Willow, your satisfaction is our priority. If you’re not fully happy with your purchase, please review our return and refund policy below.

Returns

• We accept returns for defective, damaged, or incorrect items.

• Requests for returns must be submitted within 30 days of delivery.

• To be eligible, items must be unused, in the same condition as received, and in the original packaging.

• To initiate a return, please contact us at [roseandwillow.store@gmail.com] with your order number and photos of the issue.

Refunds

• Once your return request is approved, we will issue a refund to your original payment method.

• Refunds typically take 5–10 business days to appear, depending on your bank or credit card provider.

• In some cases, we may offer a replacement item instead of a refund.

Non-Returnable Items

For hygiene and safety reasons, certain products such as feminine hygiene items, underwear, and supplements cannot be returned unless they arrive defective or damaged.

Exchanges

We only replace items if they are defective, damaged, or the wrong item. If you need an exchange, please contact us at [roseandwillow.store@gmail.com].

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged, or defective).

• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If this occurs, please file a claim directly with the carrier.