Shipping policy

📦 Shipping Policy

Processing Time
All orders are processed within 2–5 business days. Once your order is processed, it will be sent to our fulfillment partner, Zendrop, for shipping. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Times

• Standard Shipping (Free/Default): 7–15 business days (varies by location).

• Expedited Shipping (if available): 5–10 business days.

• Please note: Shipping times are estimates and may vary depending on your location, customs clearance, and carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your chosen method. Orders that qualify for free shipping will automatically see the discount applied.

Tracking Your Order
Once shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update.

International Shipping
We currently ship to most countries worldwide. Some regions may experience longer delivery times or restrictions. Any customs duties, taxes, or import fees are the responsibility of the customer.

Delays
While we do everything possible to ensure timely delivery, delays may occur due to factors outside our control such as customs, natural events, or carrier delays.

Missing or Lost Packages
If your order does not arrive within the expected timeframe, please contact us at [roseandwillow.store@gmail.com]. We will work with Zendrop and the shipping carrier to locate or replace your order.